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We will not reply to messages re: tracking inquiries, unless your package has gone missing. Please use the appropriate carrier website when checking your tracking. If you have questions about whether we will be carrying a certain product, replies may be delayed until we have an appropriate answer. Once your order has been accepted and a tracking number created for you, it will be sent to your email.

To check if your payment has been accepted, please check *e-Transfer status in your banking app.

Money will be taken out of your account once you have sent the transfer, but it may not have been accepted by us right away. Your financial institution usually advises you when this is complete. We do not offer a contact phone number at this time.